Delivery Information
Last updated: 18 October 2026We deliver to UK addresses only. Every order is sent with a tracked Royal Mail service.
Delivery options
- Standard delivery: free. Royal Mail Tracked 48, usually 2–3 working days.
- Express delivery: £7.99. Royal Mail Tracked 24, usually the next working day when you order by 2pm (Mon–Fri).
You choose the service at checkout, and the delivery charge is shown before you pay. Delivery times are estimates from dispatch.
Order confirmation and tracking
We email you to confirm we have received your order, and again when it has been dispatched. You will get your Royal Mail tracking details by email once your order has been dispatched.
If your parcel is late
Royal Mail occasionally takes longer than usual. If your parcel hasn’t arrived within the expected time, or the tracking hasn’t updated, email
info@finalbuy.co.uk with your order number and we will look into it with Royal Mail. We usually reply within 2 working days.If we have not delivered within 30 days of your order, you may cancel for a full refund.
If your parcel is lost or arrives damaged
Your item remains our responsibility until it is delivered to you or to a person you name. If a parcel is lost in the post, we will send a replacement where we can, or give you a full refund.If your item arrives damaged, or isn’t what you ordered, email
info@finalbuy.co.uk with your order number and, if you can, photos or a short video. We will pay reasonable return postage and send you a prepaid label where possible.
Returns
You can cancel within 14 days of receiving your item, for any reason. If you return an item, we refund the price you paid and the cost of standard delivery, which is free. If you chose Express delivery, we refund only the cost of standard delivery. Full details are in our
Returns Policy.Questions about delivery? Email
info@finalbuy.co.uk.
