Return and Refund Policy

Last Updated: June 2026

We want every customer to be satisfied with their purchase. If you are not completely happy with your order, please review our return and refund policy below.

Change of Mind Returns

Customers may request a return within 14 days of receiving their order.

To qualify for a return, products must:

  • Be unused
  • Be in original condition
  • Include original packaging
  • Include all accessories, manuals, and components
  • Be suitable for resale

Non-Returnable Items

Unless faulty, the following items cannot be returned:

  • Digital products
  • Downloadable software
  • Personalized products
  • Gift cards
  • Opened hygiene-related products

Faulty, Damaged, or Incorrect Products

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Order number
  • Description of the issue
  • Photographs showing the problem

Once verified, we may offer:

  • Replacement
  • Repair
  • Full refund
  • Partial refund where appropriate

Return Process

To start a return request:

  1. Email support@finalbuy.co.uk.
  2. Include your order number.
  3. Explain the reason for the return.
  4. Follow the instructions provided by our support team.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

If the return is due to:

  • Faulty products
  • Damaged products
  • Incorrect products supplied by us

We will cover reasonable return shipping costs.

For change-of-mind returns, customers are responsible for return postage costs.

Refund Processing

Once returned goods are received and inspected, approved refunds will be processed to the original payment method.

Refunds are typically completed within 5–10 business days, depending on the payment provider.

Rejected Returns

We reserve the right to refuse returns that:

  • Have been used
  • Are damaged by the customer
  • Are missing original packaging or accessories
  • Do not meet the return eligibility requirements

Consumer Rights

Nothing in this policy limits or excludes your rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.

Contact

Email: support@finalbuy.co.uk

Website: FinalBuy.co.uk