Can’t find an answer? Email info@finalbuy.co.uk – we usually reply within 2 working days.
Delivery
Where do you deliver?
UK addresses only, always with a tracked Royal Mail service.
How much is delivery?
Standard (Royal Mail Tracked 48, usually 2–3 working days) is free. Express (Royal Mail Tracked 24, usually next working day) is £7.99.
When will my order be dispatched?
We send orders within about 2 working days.
My parcel is late or lost
Email info@finalbuy.co.uk with your order number. If lost, we send a replacement where we can or give a full refund.
Returns
Can I return an item?
Yes, cancel within 14 days of receiving it, for any reason – new and pre-loved items.
Who pays return postage?
If you change your mind, you do. If it is faulty, damaged or wrong, we pay reasonable return postage.
When do I get my refund?
Within 14 days of us receiving the item (or proof of sending). Most refunds take 5–10 working days.
Warranty
Is there a warranty?
Yes, a free 3-month FinalBuy warranty from delivery, on new and pre-loved items. No registration needed for website orders.
What is not covered?
Accidental or liquid damage, misuse, wear and tear, third-party repairs, and cosmetic marks described at sale.
Bought on eBay?
Register on our Register eBay warranty page to activate the warranty.
Condition
What do the condition grades mean?
Excellent – perfect condition.
Mint – like new.
Refurbished – Checked, cleaned and repaired where needed, then fully tested. It works perfectly but may show light signs of use.
Are pre-loved items tested?
Yes, every item is tested before sending.
Payment
How can I pay?
Securely by card, Apple Pay or Google Pay, through Stripe. We do not accept PayPal.
Do you charge VAT?
No. FinalBuy is not VAT-registered, so no VAT is added to your order.
Selling to us
How does it work?
Send details and photos for a free estimate, post it to us free, we inspect and test it, then pay by bank transfer.
What if it does not match the photos?
We email a revised offer. Accept it, or decline and we post it back free.
Can I sell locked or faulty items?
Locked devices – no, please remove all accounts. Faulty – yes, choose Faulty and describe the problem.